FAQ

We aim to process your order in 1-2 days and Finnish orders will be shipped on the same day. During busy time such as events prepare for a longer processing period.
Shipping charges for your order will be calculated and displayed at checkout. Basic rates for an order are below: Finland: 5,90 € per order (1-2 days) Europe: 9,90 € per order (3-7 days) Rest of the World: 14,90 € per order (6-14 days) FREE SHIPPING ON ORDERS OVER 100 €!
We offer a 14 day return period from the day you receive an order. Instructions are found on the "Shipping & Returns" page.
We provide a return inside Finland. For a global return you'll need to cover the postal fee.
After we receive your order and it's processed in our warehouse it will take around 7-10 days to appear in your bank account.
Most of our products are manufactured in Turkey (T-shirts, Sweatshirts, Hoodies, Jersey etc.), backbags in China, mousepads in Taiwan.
You'll find a size chart link on the product page and if you need more assistance please contact ecommerce@ence.fi
At the moment our products can be found in Helsinki from GLHF Gaming Lounge. Address is Runeberginkatu 17 00100 Helsinki and product inquiries can be emailed to admin@glhfin.com